Dragonplay

Live Hold'em Pro

Frequently Asked Questions

Do you support languages other than English?

Yes, we currently support 6 additional languages: French, German, Spanish, Russian, Simplified Chinese and Japanese.

Where can I view my profile and its status?

Your profile window is located at the top right of the screen when you login to the game. Your profile data includes your name, Gold and Diamond Balance.

Ranking – How does it work?

Please check our ranking system here

Sit & Go Tournaments and Shootout Tournaments

Tournaments are a great way to win a large amount of Gold in a reasonably short amount of time. Here’s how it goes:
A tournament takes place at a single table. Once the table is fully seated, the game begins. Each player pays a non refundable entry fee and receives a fixed amount of Gold to play with. The game begins and continues until one player wins the tournament and takes the prize money.
A Sit & Go tournament is a single level tournament, where the winner takes the grand prize.
A Shootout Tournament is built in a pyramid format, in which each winner of a table receives a pass ticket to the higher level, where he competes against other winners from other tournament tables in the previous level. A player has the option to “skip” levels and buy a ticket to the 2nd or 3rd round of Shootout Tournament with a certain amount of Diamonds*. The winner of the final level takes the grand prize.
* See explanation about Diamonds bellow.

How do I get a crown and my name listed in the Tournament Winners hall of fame?

A crown is rewarded after winning all three rounds of the Shootout Tournaments and the icon will show on your game avatar for one week. The same thing goes for the Tournament Winners hall of fame, where your name will appear on the top of the list until another player overcomes your grand awesomeness.

What are Diamonds and how do I use them?

Diamonds are a new game currency, which allow players to buy premium gifts and tickets to the 2nd and 3rd rounds of the Shootout Tournaments. Unlike Dragon Gold, Diamonds cannot be won.

How can I change my nickname?

Your screen name can be changed at any time through the 'Settings' button found in the upper right corner of the main menu.

How can I change my profile picture?

You can change your photo anytime by taping the ‘Help & Settings’ button on the top of your Android screen and choosing ‘Profile image’. Then, simply pick the avatar you would like to use and press the 'Set image' button at the bottom.
Another option is to use your Facebook profile picture by tapping on the 'Facebook Connect' button and entering your Facebook account details. Tap on 'Set image' in order to complete the process. Please note that an account linked to Facebook can only use the Facebook profile image as an Avatar image.

Can I upload my own picture?

This feature is currently not supported. However, you can use your own profile image by connecting your Facebook account to your game account, via ‘Facebook connect’.

How can I add buddies and play with them?

Adding buddies can be done while playing online. When you are playing and seated, simply tap on the player you wish to add, and when his profile pops up on the screen choose 'Add Buddy'.

You can manage your buddy list by tapping on the ‘PLAY NOW’ option from the main menu and choosing the ‘My buddies’ option. You can use the tabs to switch between viewing your complete buddy list, pending buddy requests and online buddies. If a buddy is seated at a table, you will see a ‘Join’ button by their name. Tap it to play with them.

How can I get more in-game Gold and Diamonds?

There are numerous ways to get more in-game Gold and Diamonds:
  • * Your daily bonus
  • * Adding friends (50 coins per friends – limit 50 friends)
  • * Rank bonus
  • * Logging into your account via Facebook.

You can also purchase in-game Gold and Diamonds for real money by tapping on the 'Get gold’ or ‘Get diamonds’ buttons from the main menu, then simply tap on the amount of Gold/ Diamonds you wish to buy and continue to process the transaction according to the instructions.

How can I buy gifts?

You can buy gifts for players while playing online. While you are playing (i.e joined a table and taken a seat), simply tap on the player you would like to send a drink to, and once his profile pops up on the screen choose 'Buy gift'.

When buying drinks for a buddy in Live Hold'em, the balance is deducted from your Game Credits balance. Your Game Credits balance can be from playing, or earning Game Credits which are completely free, while you can buy extra Game Credits through the ’Get Gold’/ ‘Get Diamonds’ options in the main menu. Certain premium gifts can only be bought with Diamonds.

Where can I find my Gold and Diamond balance?

You can view your Gold balance by looking at the top right of the screen when you login to the game; there you will see your profile information. In that profile window you can see your name, rank and number of Game Credits.

Abusive Behavior Complaint

As we encourage creating a top notch community of players, we will not tolerate threatening or offending other members. We will make sure that this player will not repeat his behavior. If you are harassed again by him or any other community member, please let us know at abuse@dragonplay.com and we will gladly investigate this further.

How can I get the game on my phone?

Well, that’s easy. If you have an Android based cell phone, simply go to ‘Android Market’ --> ‘Games’ --> ‘Cards & Casino’ --> ‘Live Hold’em Pro - by Dragonplay --> press the ‘Install’ button and follow the instructions.

I can’t find the game on Google market

First of all; Relax. Take a deep breath and then press the ‘Search’ option, which is located in the main screen of Android Market. Start typing ‘Live Hold’em’ in the text box and press the ‘Search’ button. ‘Live Hold’em’ should appear as the first result.

Game keeps trying to reconnect/ not responding or freezing; what can I do?

Since this is an online game, an internet connection is necessary for playing. Start by checking your phones network connection. Perhaps you have been disconnected and need to search for a new network. If you can’t connect through your phone providers network, try searching for an available Wi-Fi connection. You may need to change your location in order to get better reception.
If none of the above works talk to your phone provider – they may have been experiencing disconnections in their network.

I would like to play the game on my PC; is this possible?

Yes it is. You can Play Live Hold’em anytime on your Facebook account.
Please type 'Live Holdem Pro' in the search bar or simple use the following link: http://apps.facebook.com/liveholdem .

You can also become our fan on the following page: http://www.facebook.com/Dragonplay.Poker .

Do you use my details or email for spam?

We most certainly do not! Dragonplay take pride in using the most advanced technologies for security and privacy settings. We at Dragonplay believe in everybody’s right to privacy and a spam free mailbox. Therefore we make sure that our data base is secure and that our players emails are used for the sole purpose of logging in to the game and requesting support.

Is it possible to sell my Gold to other players?

Selling your Gold to other players is strictly forbidden. Furthermore, players who engage in this kind of activity will be permanently banned from the game.

Can I send Gold to my friends?

This option is not available. However you can always buy them a gift while playing

Is it safe to buy Gold or Diamonds?

Purchasing of Gold is done via Google Billing, which is well known for its high standards of security, and is one of the most well known web sites in the world.

Is your game considered to be a gambling service?

Although categorized as casino games, none of our games are considered to be gambling services. All Dragonplay games are played for virtual gold and do not involve gambling for real money.

How can I disable all sounds in the game?

If you wish to play quietly, all you need to do is go to the ‘Settings’ screen where you have the option of turning off the sound effects, music or vibration. You can also this in game by clicking on the device 'Menu' button.

Where can I learn the basic rules of the game?

Don’t know how to play Texas Hold’em? No problem. Simply visit our How to play page, and learn everything you need to know.

How can I uninstall the game from my Android?

Think again – do you REALLY want to do that? Well, if you’re sure about it, just go back to the Android market, search the application, press on ‘Live Hold’em’ and at the bottom of the screen you’ll see the ‘Uninstall’ button. Another way to uninstall is from your phone menu – go to the ‘Manage application’ section and uninstall from there.